Customer Service For Consumer Facing Businesses

Course Price: €30

Target Learner: Supervisors and Front Line Staff   

Description: This high energy course will bring a new focus on the critical importance of the customer, and how to ensure their needs are front and central in every interaction. Our trainer has over 40 years’ experience in all aspects of consumer experience and will help to reenergise the learner views on customer service. Learners will be equipped with skills and tools to deal with the modern day consumer, and will understand how their role is pivotal in all consumer interactions         

The Course Includes: 

• Understanding the difference between customer service and customer experience
• Recognising the “power of me” in every consumer interaction
• Recognising that good service isn’t the benchmark – it has to be great
• Getting the greeting right
• Handling the sale and looking for the easy upsell opportunities
• Understanding when and what to upsell, and when to not
• Making the connection with a great farewell, and repeat business
• Managing customer complaints   

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